Customer Service Representative
We are building a pool of Customer Service Representatives to support our US or AU-based clients. The ideal candidate will be the first point of contact, providing exceptional service and resolving inquiries via phone, email, and chat. Experience in a US or AU-facing BPO is crucial.
Key Responsibilities:
- Handle customer inquiries and resolve issues promptly and professionally through various channels (phone, email, chat).
- Provide information about products and services.
- Process orders, forms, and applications.
- Identify and escalate priority issues to the relevant teams.
- Maintain accurate records of customer interactions and transactions.
- Strive to achieve high customer satisfaction and first-contact resolution.
Qualifications:
- At least 1-2 years of experience in a customer service role, specifically supporting US or AU customers in a BPO or multinational setting.
- Excellent verbal and written English communication skills with a neutral accent.
- Strong computer navigation skills and proficiency with CRM systems (e.g., Salesforce, Zendesk).
- Customer-oriented with a calm and patient demeanor.
- Willingness to work on a shifting schedule, including night shifts and US or AU holidays.
- Role type
- Customer Service
- Role
- Customer Support Representative
- Locations
- Uptown Place, Bonifacio Global City, Taguig, Jollibee Tower, Ortigas Center, Pasig City, Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Work Schedule
- Dependent on client need
- Shifting Schedule?
- true
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.