Logistics Team Lead
OVERVIEW:
Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.
The mission of the Logistics Department is to ensure fast, reliable and cost-effective delivery of our products to our customers while ensuring exceptional customer experience from start to finish.
Reporting to the Sr. Manager, Logistics, the Logistics Team Lead is responsible for leading the team in order entry, freight booking, inventory tracking, order delivery management, and facilitating returns and exchanges for customers.
You are organized, detail-oriented, love solving problems and passionate about customers.
DUTIES & RESPONSIBILITIES:
DAY TO DAY ADMINISTRATION (70%)
- Process and dispatch orders to align with order ETAs provided to customers
- Engage with logistics carriers for shipment quotes, monitor progress, and problem solve issues as they arise
- Review carrier invoices for accuracy
- Maintain organized physical and digital documentation for order fulfillment, distribution, pricing, and contractual obligations
- Have proficiency in both Moe’s and Sundays Logistics processes, to be able to support the team wherever needed based on workload priority throughout the week
- Provide prompt and accurate responses on delivery inquiries with customer care and retail teams and troubleshoot issues as they arise
TEAM LEADERSHIP (30%)
- Coach, mentor and develop team members
- Support in analyzing team reporting, ensuring all members are aware of and meeting department metrics and KPIs
- Assist in overseeing outbound and inter-company logistics operations (domestic and international)
- Ensure carrier compliance with company policies and SLAs
- Prioritize team tasks to meet required completion dates
- Handle customer escalations to maintain an excellent delivery experience
- Ensure team is coordinating and communicating delivery schedules with carriers
- Work closely with carriers to ensure effective execution of goods transportation and final mile delivery
QUALIFICATIONS & REQUIREMENTS:
- 2+ years of related Logistics/Supply Chain/Operations/Inventory/Distribution experience
- Previous experience leading/coaching/training a team and demonstrated ability to get results
- Experience with logistics and inventory software – ERP (SAP preferred) / WMS /TMS systems
- Highly skilled in building relationships, influencing others, leading change, and developing talent.
- Knowledge of continuous improvement methodology; experience identifying improvement opportunities and leading teams to complete projects
- Effective communication and interpersonal skills with the ability to work collaboratively across functions and obtain necessary “buy in” from stakeholders
- Must be able to multi-task in a fast-paced environment and prioritize duties to meet deadlines daily with limited supervision
- Proven record of delivering results
- Strong analytical and problem-solving skills
- Excellent computer skills; Microsoft Office Excel and Word
- Role type
- Supply Chain and Logistics
- Role
- Others
- Locations
- Robinsons Cyberscape Gamma, Ortigas Center, Pasig City
- Work Schedule
- Mondays to Fridays, 11 PM to 8 AM Phiilippine Time
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- false
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.