Customer Support Associate
As a Customer Support and Reservations Associate your primary role will be to assist guests in having a seamless and enjoyable off-grid stay in nature. Key responsibilities will include:
- Manage guest bookings in our booking engine; Guesty
- Assist guests organising their escape to our Tiny Houses
- Respond to and manage all customer enquiries from various channels (website, email, social media etc)
- Online reservations including upselling and activating offers
- Respond to the customer contact line
- Assist guests with troubleshooting such as providing directions, helping with power, gas
- Respond to and manage partners including housekeepers and tradespeople (making sure cleans / maintenance is undertaken on schedule)
- Complaint handling
- Working closely with other teams within the business
You will succeed in this role if you:
We are looking for someone who is positive, has a passion for service excellence, and enjoys working in a fast-paced close-knit team environment.
The ideal candidate will have had previous experience in a similar role and be passionate about our eco-friendly off-grid wilderness escapes!
- In order to be considered for this role you must possess:
- Minimum 5+ years of customer service experience
- Be results-driven with a keenness to identify and implement opportunities for improvement
- Previous experience in a similar industry highly regarded
- Are passionate about customer experience and are customer focused
- Have strong interpersonal skills – you are a “people person”!
- Ability to react to situations competently in a calm manner and are capable of handling pressure
- A natural problem solver with the ability to perform under pressure
What’s in it for you?
- Exciting opportunity to work with an Australian-owned travel / tourism that focuses on connecting people with the healing benefits of nature
- Flexible working arrangements
- Be part of a driven and energetic team
- Role type
- Customer Service
- Role
- Customer Support Representative
- Locations
- Uptown Place, Bonifacio Global City, Taguig
- Remote status
- Fully Remote
- Work Schedule
- Mondays to Fridays 7 AM to 4 PM Philippine Time
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- true
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.