Customer Service Representative
Role Description and Responsibilities
The key focus of this role is to oversee the entire dispatch operation to ensure efficiency and a high level of customer service. Arranging the best possible delivery paths, liaising with the delivery contractors and maintaining high levels of morale are also imperative to this role.This role will also manage all aspects of the Dispatch and Deliveries team from leadership, process improvement, change management, financial management and health & Safety.
PRIMARY RESPONSIBILITIES & DUTIES
- Liaising with inbound customer enquiries across all digital channels (i.e. email, Facebook, lnstagram, live chat, email)
- Monitoring customer reviews and following up promptly for case resolution (google review, product review etc.) Utilisation of internal tools & systems to track, monitor and resolve customer queries & issues
- Assessment and conversion of customers enquiries to potential purchases
- Assist with ad-hoc digital marketing related activities for Nick Scali Online
PERSONAL SKILLS & QUALITIES
- Are technology savvy with proficiency across the Microsoft suite and social media channels including Facebook & lnstagram
- Have experience in retail and/or customer service, particularly managing customer enquiries through to resolution and/or purchase
- Posses a self starter attitude with an ability to work autonomously
- Have a friendly disposition and a customer centric focus with an ability to problem solve customer issues
- Have a keen willingness to learn new tools and up-skill across the broader digital marketing ecosystem
- Are familiar with e-commerce and furniture experience is a plus
- Are able to work on weekends and enjoy time off during the week
- Role type
- Customer Service
- Role
- Customer Support Representative
- Locations
- Uptown Place, Bonifacio Global City, Taguig
- Remote status
- Fully Remote
- Work Schedule
- Monday to Friday (6:30 AM to 3:30 PM Philippine time)
- Shifting Schedule?
- false
- Shifts with Daylight Savings?
- false
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.