Fulfillment and Verification Officer (Part-time)
Fulfillment and Verification Officers (Part-time) perform validation and verification checks for financial information, identification and documents involved in the loan application and review process. The role entails applying our credit criteria and policy to provide high-quality outcomes for our customers and contributing towards our settlement and turnaround time targets. They coordinate within our teams to provide customers and brokers with information on their loan applications with a particular focus on loan approvals and ensure settlement targets are met.
KEY RESPONSIBILITIES
- Review the declared information, including identity, financial, employment and residential information, against bank statements and other documents to determine validity and accuracy
- Flag any fraudulent applications and escalate to the relevant team
- Engage with internal and external stakeholders including Lending Operations, Business Development Managers and Associates, brokers, and employers
- Perform outbound calls to assist applicants and brokers throughout the application
- Verify and validate that all lending policies are adhered to for each application
- Ensure each application complies with responsible lending and AML/CTF requirements
- Clear verbal and written communication with stakeholders to request further information and/or provide an outcome and reasoning
- Adhere to the standard operating procedure to ensure efficient processing of applications
- Work closely with the Lending Consultant, Verifications, and Credit Operations teams to ensure we deliver exceptional service and hit settlement and turnaround targets
- Complete and verify all settlement conditions are met in order to fund loan.
- Ad-hoc tasks as required
MEASURES OF SUCCESS
- Number of decisions per day
- Number of reviews per day
- Number of calls per day
- Hindsight and quality assurance results
SKILLS, QUALIFICATIONS, EXPERIENCE & BEHAVIOURS
- Must agree to a part-time work (18 hours weekly). 5 days a week across Mondays through Saturdays
- Previous lending experience specifically in verifications highly advantageous
- Excellent attention to detail and accuracy, with the ability to identify patterns
- Sound working knowledge of consumer lending regulatory and compliance requirements
- The ability to build relationships and coordinate with internal teams and customers
- Professional external verbal and written communication
- Ability to effectively communicate outcomes and reasoning to impacted parties
- Tech savvy, inquisitive, and the ability to pick up new programmes and processes quickly
- Highly adaptable to change
- Must be willing to work on a PART-TIME basis (18 hours a week)
- Role type
- Customer Service
- Role
- Others
- Locations
- Uptown Place, Bonifacio Global City, Taguig
- Remote status
- Fully Remote
- Monthly salary
- PHP20,000
- Work Schedule
- Monday to Friday: 5:30 PM – 8:30 PM Saturday: 9:00 AM – 12:00 NN (SYDNEY TIME)
- Shifting Schedule?
- true
- Shifts with Daylight Savings?
- false
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.