Objectives:

Support the Sales team to achieve their objectives. Carry out tasks in an efficient manner, ensuring all documentation and processes are performed in line with best practice, in order to ensure company revenue targets are achieved

Authorities:

• Authority to build vehicles as requested by Sales Manager, General Manager – build sheet to be signed by one of the two authorised prior to build

• Authority to swap new vehicles

• Authority to create purchase orders for details, repairs or gifts, otherwise amounts over $1000 to be referred to management

Performance Measures:

An annual performance review will be conducted to determine performance of staff member to position requirements against agreed KPI’s as discussed and agreed with management.

Key KPI’s include:

• Inventory management completed in line with Audi Operational Standards

• Purchase orders processed at time of request

• Stock vehicle registration completed 30 days prior to expiration

• Customer centric approach to customer complaints

Duties and Responsibilities:

• Secure stock for deals from other dealers in a timely manner

• Regularly monitor stock to ensure stock is allocated according to customer required delivery dates

• Ensure customers are allocated to vehicles in both internal and manufacturer systems

• Raise repair orders/purchase orders for any additional work required

• Ensure all ordered vehicles are loaded into internal system to allow visibility to sales staff

• Monitor and achieve departmental KPI’s

• Complete RDA via Manufacturer portal within required timeframe

• Ensure completion and copy of ODIS report is included in Deal Pack for all RDA vehicles within Manufacturer timeframe

• All information is updated accurately on Company DMS

• Any paperwork queries or inconsistencies are escalated to the General Sales Manager or Sales Manager

• Ensure all customer records and sales data are up to date and maintained, accurate and complete in accordance with company guidelines to meet both internal and external reporting requirements

• Ensure the internal price book is kept up to date

• Ensures stock is kept to 45 days’ supply

• Raise repair orders/purchase orders for any additional work required

• Book all vehicles into stock promptly and accurately

• Report sales volumes in manufacturer website

• Monitor and achieve departmental KPI’s

• Provide dealership and manufacturer reports on time and in full

• Provide regular feedback to team members

• Ensure new and used vehicles are registered when requested with all paperwork completed with correct documents in the deal folder prior to vehicle registration

• Ensure vehicles are transferred in a timely manner with transfer paperwork to be given on day of delivery

• All work is to be carried out at a standard in line with Services NSW

• Payments made to Services NSW are posted to the general ledger

• Ensure the timely and accurate submission of all work to Services NSW

• Maintain a sound knowledge of all dealership products and services

• To accept instructions with regards to work practices and employment conditions from senior staff

• Maintain product knowledge and ensure the use of most relevant and up-to-date information

• Routine problems identified during the course of work are to be solved with unusual problems referred to management

• Attend internal and manufacturer information sessions and training courses to maintain and improve industry and product knowledge and enhance individual skills.

• Communicate to internal and external stakeholders in the appropriate manner

• Assist other staff members as required and within abilities

• Act in a manner consistent with branding expectations

• Identify areas of improvements and contributes with positive suggestions

• Use initiative and is pro-active

• Perform other duties as requested by Management

• Stock Swap

• NADIN finalisation
• Accounting and Floorplan finalisation
• ERA finalisation
• Stock Build
  • NADIN upload from management request
• Stock Intake
  • New Car
    • New vehicle stock intakes to ERA
  • Used Car
    • Trade in Intakes
• DTC Audit preparation Monthly
  • DTC Requirement preparation monthly
• Repair Order Creation for stock from MTK for sold vehicle sand stock vehicles
• Aftermarket Purchase Order
• Parts Purchase Order
• AIMS stock Controlling
  • New Car Flagging on AIMS
  • New Vehicle RDA
  • On Selling Demo
  • DEMO RDA at month End

Adherence and commitment to Company Policies & work practices:

• Carry out all duties as per Company’s core values and Mission Statement

• Abides by Company Workplace Health & Safety Policy

• Actively participate in the implementation of WHS in the workplace by identifying and reporting workplace hazards, developing safe work practices and ensuring own work environment complies with WHS Legislation

• Displays care for the health and safety of self and others

• At all times, acts professionally and handles sensitive business information appropriately in order to promote a positive image of the company and brand

• Complies with all legal obligations including adherence to Company Code of Conduct, Anti-Discrimination, Anti-bullying and Workplace Harassment Policies

• Awareness and adherence to the Trade Practices and Privacy Act

• Abides by Company Smoking In the Workplace Policy

• Obey all road laws when test driving customer vehicles and/or company vehicles

• At all times speak loyally of the product, colleagues and Company

• Accept instructions with regard to work practices and employment conditions from Senior staff

• Adheres to appropriate Dress Code as instructed by individual site Manager, in line with Company and Manufacture Corporate Identify guidelines

Qualifications/Skills:

• Focus on Customer Service

• Current C Class Drivers Licence

• High level of numeracy and literacy

• Ability to gather and interpret data

• Up to date clerical and administration skills with an attention to detail

• Computer literate and familiar with CRM and Office programs

• Punctual

• Communicates respectfully, clearly and effectively with a wide variety of personalities

• Maintains confidentiality

• Demonstrates an ability to work in a team environment

• Maintains a positive attitude

• Acts honestly and with integrity